School FAQs
The Shoot
Q. Do you supply mounts for the prints?
A. No, all prints are supplied unmounted.
Q. My print looks slightly trimmed/different from the image on the proof?
A. Sometimes this occurs as we print to the most popular print sizes and through no fault of our own, they are different ratios. We feel it best to print on the most common sizes, as these sizes are easy to purchase frames for. If you've ordered a 10x8 inch print for example, it will be exactly how it appears on the proof sheet. However, If you've ordered a 6x4, it is a narrower rectangle (6 inches across and only 4 inches down compared to 10 inches across and 8 inches down on a 10x8 print.) so may appear different.
We will always try and keep the original image intact if possible but sometimes this cannot be done. If you would like any further information on this, please call the office.
Q. It looks like the top of my childs head has been trimmed in one of the photos, can I change this?
A. This is our "Extreme Close up" - We pride ourselves on taking a modern approach to photography, and we always strive to offer a range of shots. We normally try to provide your standard head and shoulders and offer some alternative artistic photos for variation. The close up shot is extremely popular and aims to enhance the details of your little one's eyes/facial features by doing an up-close portrait. It tends to look great in a simple modern frame on the wall so the focus is on them.
We've included an example of how it looks below:
Q. I would like to have my child’s photo taken. Am I under any obligation to buy from you?
A. Absolutely not. In the unlikely event you don’t like the images we have produced for you just return the proof sheet back to your group.
Q. How many photos will I get to choose from?
A. We aim to provide 2 colour and 2 B&W images per child, and then a further 2 colour and 2 B&W per sibling group. Each set will come on a separate proof sheet.
Q. Can we bring siblings along to have photos with our child who attends the school?
A. Please speak to your group to arrange this.
Q. Some photographers aren’t DBS checked. Are yours?
A. Yes, all our photographers have enhanced DBS checks, and are able to produce certificates upon request.
Ordering
Q. How much is more than 1 proof sheet on a USB?
A. 2 Entire Proof sheets on USB - £65 (£32.50 per sheet)
3 Entire Proof sheets on USB - £95 (£32 per sheet)
These are our discounted prices and are non-negotiable.
Q. Can I spread your special offers 1 and 2 over multiple proof sheets?
A. Yes you can, but please note our special offers are valid strictly per household.
Q. Can I mix images or change the sizes for the Small or Large packs?
A. Sadly not. We provide these packs as 'single image' packs to replicate old style school packs, and they cannot be modified.
Q. I think I've missed the deadline date for ordering. Can I still place an order?
A. If you think you may have missed the deadline, please contact the group to see if the orders have been sent back to Concept Photography. If you have, then just fill out your proof sheet as normal and send it directly to us. Please add £6 to your order for post and packaging. We send everything out in very secure packaging, and everything is sent recorded delivery for peace of mind.
Q. Your order sheet doesn’t have a particular size I require. Can you print other sizes?
A. Yes we can. We can pretty much print any size you require – please call the office for a quote.
Q. There seems to be some blemishes on my child. Can this be edited?
A. If there is something you would like changed, such as a scratch removed please detail this on your order form and make a clear note. Ensure your contact details are written down in case we need to contact you about your request.
Q. Can you print on canvas?
A. Yes we can - We have a few canvas sizes available on our canvases section but we can also print any size, so if there's a particular size you require, please call for a quote. Click here to be directed to our canvas prices.
Q. Once I have bought my USB am I able to make full use of the images?
A. Yes, we provide a copyright release form with the USB. This allows you to upload your images to social media and have them printed by any High Street shop or online photography website offering this service.
Q. What size am I able to print up to from the images included on my USB?
A. We supply images cropped to 10x8” at 305 dpi. These are the same files we print from and should print up to 16x12” without quality loss. Please note we are unable to give assistance with using third party printing companies.
Q. How long do you keep the images for?
A. We usually keep images from a nursery or school backed up for at least 2 years. Please contact us to find out if we still have the images if your shoot was longer than 2 years.
My Order
Q. What are the single image packs?
A. These are similar to an old-school photo pack, where you choose one image and we print it in lots of different sizes for you. As the name states, they are single image packs and you cannot mix and match images within these packs as it is an automated process. They make good presents to give to family as you get a variety of sizes included. If you want to order this pack, please write down on your order form the image number of the photo you'd like, followed by small or large pack. E.G (EXMPL.193-12.03.22 - Small pack).
Please see the right hand side of the pricelist for our special offers.
Q. How long will it take to receive my order?
A. We aim to have orders back with the school within 14 working days of receiving them at the office. Please note that if you are quick to return your order to the group it may be another week or two until the group send the orders to us. Orders placed with us directly may take slightly longer depending on the time of year.
Q. My print looks slightly trimmed from the image on the proof?
A. Sometimes this occurs as we print to the most popular print sizes and through no fault of our own, they are different ratios. We feel it best to print on the most common sizes, as these sizes are easy to purchase frames for. If you've ordered a 10x8 inch print for example, it will be exactly how it appears on the proof sheet. However, If you've ordered a 6x4, it is a narrower rectangle (6:4 Ratio compared to a 5:4 ratio for 10x8 inch print.) so may appear different. If you would like any further information on this, please call the office.
Q. I have not received my order, why is this?
A. We do our best to turn orders round as quickly as possible, but on rare occasions there may be a reason that we cannot process your order. Usually we will attempt to contact you on the phone number provided, or through the school. Please ensure that your order form and proof sheet is submitted to us either through the group, or directly to us by post. If you have placed an order with us that you have not received please call the office will the relevant information to hand (image numbers, payment method) and we will investigate.
Q. I am unhappy with my prints. What can I do?
A. In the unlikely event you are anything but 100% happy with your order, simply return the prints you are unhappy with to us. Enclose a quick cover letter explaining why you are unhappy with phone number and return address on and we will get it sorted for you as quick as possible. We can replace your unwanted prints for a different image of your choice or give you a refund. PLEASE NOTE you must register your complaint with us no later than 14 days after receiving your prints. Also due to the nature of the product we are unable to give refunds on digital products.
Q. Will I be charged?
We are always happy to rectify any mistakes made our end free of charge. If, however, you change your mind about the prints you have ordered and we have already produced them; we do need to charge a reprinting, admin and postage fee to reprint and dispatch them to you. This charge depends on the value of the products being reprinted, and we do need to get the original prints back before we can issue reprints.
Q. Who owns the copyright to my images?
A. Concept photography owns the copyright to all images taken at our photo shoots. However, we always ask permission if we wish to use anyone’s image for advertising or display purposes.
Q. How can I contact Concept Photography?
A. By phone on 01179 558100. Lines are normally open Monday to Friday 9am to 4pm excluding bank holidays. These hours may be shorter at quieter times of the year. If you do not get through please leave a message with as much information as possible and we will get back to you as soon as we can. Please note that we do not have a monitored email address.
Contact Info
- Concept Photography LTD, Unit 7 Londonderry Farm, Keynsham Road, Willsbridge, BS30 6EL
- 0117 9558100